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SERVICE CANCELLATION POLICY
Below is a summary of daPyxis's cancellation
policy for hosting accounts. For complete details, please
see the Agreement. This information is provided solely
as a guide to our cancellation policy, and in the event
of discrepancies, the information in the Agreement prevails.
| 1.0 |
Account Cancellation |
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| 1.1 |
During First 30 Days |
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For virtual hosting accounts, daPyxis will
accept cancellation of these accounts at anytime
within the first 30 days under the 30
Days Money Back Guarantte Policy, beginning
on the date the account set-up e-mail or postal
mail has been sent. Qualifying accounts should
follow the procedures outlined in section
2.0. |
| 1.2 |
Service cancellations after the Money Back
Guarantee Period |
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daPyxis will accept an account cancellation
for any virtual hosting account provided it
is submitted at least 30 days before the beginning
of the next billing term. |
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| 2.0 |
Procedures |
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| 2.1 |
Postal Mail/Facsimile |
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daPyxis will only accept account cancellations
in writing which are submitted via facsimile
or received via postal mail. For security
reasons, the following information must be
included with a cancellation submitted in
this manner:
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Customer ID |
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Account ID |
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Current account password |
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Reason for cancellation |
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Authorized Signature and Company Chop |
If any of the above information is absent,
the cancellation can not be accepted. |
| 2.2 |
No Other Methods Accepted |
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To protect our clients from unauthorized
account cancellations, no other means of cancellation
will be accepted by daPyxis. Under no circumstances
will daPyxis accept an account cancellation
over the telephone or email. |
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| 3.0 |
Result of Cancellation |
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| 3.1 |
End of Term Requests |
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For account cancellation requests indicating
the account is to be cancelled at the end
of the term, the client shall retain full
rights to the account until the current billing
term is concluded. On the first day following
the expired term, the account shall be terminated.
It is the responsibility of the client to
ensure that all data and e-mail is downloaded
prior to such time, as once the account is
cancelled it can not be reopened without renewing
for an additional term. |
| 3.2 |
Immediate Requests |
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Clients who choose to have their account
cancelled immediately will lose access to
all data and e-mail as soon as the virtual
authorization is received or on the day the
facsimile or postal mail cancellation request
is received. It is essential that the client
have downloaded all e-mail and data prior
to such request, as once the request is processed,
the account can only be reopened by renewing
the account for an additional term. |
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